A synopsis of Dr. Fred Van Bennekom’s research in this area.
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About Fred Van Bennekom
This author has yet to write their bio.Meanwhile lets just say that we are proud Fred Van Bennekom contributed a whooping 103 entries.
Entries by Fred Van Bennekom
How could buying paint provide lessons on capturing customer feedback? See how. “Viewpoint” article, November 1998 ServiceNews.
“Viewpoint” article, February 1997 ServiceNews.