Seminars, Workshops, & Keynotes

Seminars & Workshops

Fred speaking at the Billerica Massachusetts Chamber of Commerce on

"The Power of Poor Service"

Great Brook's survey products:

Survey Design Workshop

Survey Data Analysis Workshop

Survey Guidebook

Survey Mentor

Customer Feedback Audits

Questionnaire Library

Custom Survey Projects

Feedback Tracker

Survey Design Workshops

Survey Data Analysis Workshops

A two-day and one-day survey training class to develop your skills to conduct successful survey projects.

Next Workshop offerings

Fred speaking at the

Ticomix Users Group Conference.

As a professional educator, Dr. Fred Van Bennekom is a seasoned trainer, presenter, and facilitator. In addition to his many speaking engagements at industry conferences internationally, he frequently delivers the following workshops (follow the links for curriculum details):

Survey Design Workshop

Survey Data Analysis Workshop

Survey Workshop Webinar Series -- our Design & Data Analysis Workshops in webinar format

Customer Feedback Program Design Workshop

Design For Supportability

has our Current Scheudule of workshop offerings.

for a Scheduled Workshop

The Survey Design and Data Analysis Workshps are offered back-to-back as a 3-day series. We deliver those workshops roughly every other month in various cities in North America. OmniTouch is a Great Brook Authorized Training Partner, delivering our material in Southeast Asia.

See our Events page for future class offerings, and our Testim onials page to see past attendees' comments about Fred's sessions and workshops. Register for a scheduled workshop.

In addition to workshops delivered in public forums, a custom version of a workshop can be delivered at your company site. On-site workshops are very cost effective, factoring in the travel cost of sending people to attend a public workshop. Please contact us for more information on private workshops.

Keynotes

Are you looking for a keynote speaker for a service managers meeting, users group meeting, or any such forum? Fred can bring to your attendees his unique perspective on

articulating the voice of the customer within your organization

the strategic role of service organizations within an enterprise, helping to expand their vision or present a model for leveraging customer feedback to improve operations and customer satisfaction.

In recent years he has been a keynote speaker for service manager conferences at Customer Care Institute Forum, Thermo Electron, Unipress Software Users Group Meeting, Ticomix Users Group Meeting, FirstWave Users Group Meeting, Billerica Mass Chamber of Commerce, Nixon-Peabody, Eaton Corporation, Symbol Technologies, Mettler-Toledo, Penn State Center for Supply Chain Research, US Courts Librarians, TeamShare, MRO Software, SoftEd (New Zealand) and Pink Elephant (Canada).

Fred is also a seasoned expert at facilitating business meetings and focus groups and can help you achieve the goals of a working meeting where an outside facilitator can bring unique value.