Author Archive for: firstname.lastname@example.org
About Fred Van Bennekom
This author has yet to write their bio.Meanwhile lets just say that we are proud Fred Van Bennekom contributed a whooping 108 entries.
Entries by Fred Van Bennekom
A confluence of survey biases – response, interviewer & instrumentation – likely overwhelmed what the NY Times’ surveyors think they measured about people’s feelings about having a female presidential candidate.
TSA lines aren’t as bad as feared, due to the implementation of new process designs and technology. It’s really just back to basics of operational management and Lean philosophy. No earth shattering innovations, just stuff they could have — and should have — done years ago.
We’ve seen that the head of the VA doesn’t understand service delivery models and now we’re hearing the details that show the TSA doesn’t understand basic process analysis. This should be a surprise to anyone with any understanding of capacity analysis – it certainly wasn’t to me – but it is astounding that we have […]
VA head Robert McDonald treats wait times for health services as unimportant, arguing that Disney doesn’t measure them. He needs to develop a proper understand of service models and service measurement