We Help You Listen Better.
Technology isn’t the answer. Training and advice is.
Survey Training & Workshops
Hands-on instruction for the design and execution of a survey program, including data analysis to get you actionable, valid data.
Enroll in one of our public classes or contact us about a private class to train a group in your office on how to create a survey program to meet your needs.
Targeted assistance for your survey program, while improving your surveying knowledge.
We can review and revise critical aspects of your survey — or evaluate your survey program and feedback processes. Get the full value from your feedback program.
Expert execution of your survey program.
We can create a survey questionnaire for you or perform complete survey projects from design to analysis applying our professional knowledge to deliver actionable insights.
Quick Survey Advice
Need a quick — and free — survey consultation? Contact us.
We’re happy to provide some quick, expert survey advice. Why? We’re hoping you recognize our expertise and tell colleagues who might need us. And we learn from these discussions.
Definitions of various survey terms used by researchers.
Unclear about some survey terminology, like “non-response bias”or “primacy effect”? Check out our Survey Glossary — part of our Mentoring approach. Researchers’ terms simply explained with links to articles on the concepts.
Design for Supportability
Design a product for optimal lifecycle customer experience
Our unique supportability research provides a framework for designing a product’s overall feature set to improve customer experiences through each stage of the product lifecycle use.