These audits are appropriate for feedback programs from any stakeholder groups — e.g., customer feedback, employee feedback, supplier feedback. The goals of the audits are to assess the validity of your feedback programs and the programs’ ability to provide actionable data for operational design and improvement processes.
Buy Our Customer Survey Guidebook
Our self-help survey book walks you through a survey project, teaching you the critical elements of a well done survey in an easy-to-understand delivery.
Learn More about our Survey Workshops
Hands-on instruction on all aspects of a survey program. We offer both public classes or we can train a group at your office. See our current schedule or contract us about private classes.