Survey Training Instructor
Dr. Fred – A Brief Background
Dr. Fred authored Customer Surveying: A Guidebook for Service Managers, and he has conducted survey programs for many clients. With Keith Goffin, Fred authored Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support.
Fred currently teaches in the Executive MBA program at Northeastern University and at Babson College. He also taught at Boston College, Harvard University Certificate in Management program, Bryant University, Boston University, and Hult University. He earned his masters and doctoral degrees at Boston University Graduate School of Management.
Prior to his academic career, Dr. Fred had a decade of grounded experience in Digital Equipment Corporation’s customer service organization. He developed operational reporting systems for first- and second-level field management as well as metrics packages for senior field service management. This inspired him to research and work in the customer service industry.
Read a more complete biography of Dr. Fred Van Bennekom.