Survey Training Instructor
Dr. Frederick Van Bennekom is the survey training instructor and curriculum designer for Great Brook’s survey training courses:
Dr. Fred also developed the curriculum for the:
Dr. Fred has delivered these classes for two decades, training hundreds of people. As a business school professor in operations management for three decades, Fred has extensive curriculum design experience to make these classes an engaging learning experience.
Dr. Fred – A Brief Background
Dr. Fred authored Customer Surveying: A Guidebook for Service Managers, and he has conducted survey programs for many clients. With Keith Goffin, Fred authored Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support.
Fred currently teaches in the Executive MBA program at Northeastern University and at Babson College. He also taught at Boston College, Harvard University Certificate in Management program, Bryant University, Boston University, and Hult University. He earned his masters and doctoral degrees at Boston University Graduate School of Management.
Prior to his academic career, Dr. Fred had a decade of grounded experience in Digital Equipment Corporation’s customer service organization. He developed operational reporting systems for first- and second-level field management as well as metrics packages for senior field service management. This inspired him to research and work in the customer service industry.
Read a more complete biography of Dr. Fred Van Bennekom.