In addition to our Survey Design and Survey Data Analysis Workshops — see attending companies below — recent Great Brook client projects have included:

  • Assessment of support web site for a major organization.
  • Measurement framework for the customer’s total cost of ownership of a company’s product and recommendations to improve the product design process to incorporate Design for Supportability elements to help lower TCO.
  • Architect of a client’s online delivery web site for customer satisfaction results, providing high level and detail data in format with high usability characteristics.
  • Creation and execution of a customer satisfaction survey project for Island Oasis.
  • Conducted a mystery shopping research project for the warranty services of competitors of a Fortune 500 company.
  • Development and delivery of a training program for support managers for a division of IBM..
  • Performing customer research using focus groups, conjoint analysis surveys, and traditional surveys for Sun Microsystems Educational Services division to provide factual basis for the development of a customer rewards program.
  • Development of a telephone survey program for a Fortune 50 company’s service organization.  This project included testing four different survey scales to determine an optimal scale.
  • Research of the service distribution channel for Symbol Technologies to understand how more service could be sold through the channel.
  • Assessment of the internal help desk operations at EMC.

Some Recent Survey Workshop Attendees

  • Oracle
  • BNSF Railway
  • Federal Reserve Bank of St. Louis
  • Verizon
  • L’Oreal
  • eBay
  • US Navy PEO EIS
  • Citi
  • Southwest Air
  • Tektronix, Inc
  • Empower Media Marketing
  • QAD
  • National Weather Service
  • Wells Fargo
  • MedStar Health Research Institute
  • Oxford Semiconductor
  • Dept of Army, BusinessTransformation
  • Price Waterhouse Coopers
  • Boston Scientific
  • National Institute of Health
  • Genetec
  • Cross Country Home Services
  • Dell
  • Vectren
  • Articulate
  • Defense Language Institute – US Army
  • Ernst & Young
  • DiaSorin
  • American Samoa Government
  • Bally Technologies
  • SunTrust Bank
  • Maxwell Air Force Base
  • American University of Cairo
  • Pro-Telligent
  • State Farm Insurance
  • Career Builder
  • KLA-Tencor
  • American Mathematical Society
  • Christian Copyright Licensing Int’l
  • Atlassian
  • Assurant
  • Sheppard Air Force Base
  • Comptroller of the Currency
  • Northrup Grumman
  • Studer Group
  • Horry Technology Cooperative
  • Great Lakes Ctr for Youth Development
  • Marketsource
  • Deaf & Disabled Telcomm Program
  • Awana Clubs
  • Trendsource
  • Pediatric Infectious Diseases Society
  • Countrywide Financial
  • Quill
  • Noveon, Inc.
  • KY Farm Bureau Mutual Ins. Co.
  • Arizona Education Association
  • Abbott Diagnostics
  • Discover Card
  • Medtronic
  • Covance
  • Smith Veterinary Consulting
  • Wyoming Deptartment of Transportation
  • Dionex
  • LA Department of Water & Power
  • MGIC
  • National Renewable Energy Laboratory
  • Texas Association of School Boards
  • Northern Alberta Institute of Technology
  • Baptist General Convention of Texas
  • CBeyond
  • Unitrin Direct
  • Texas Workforce Commission
  • US Courts Library
  • Staples
  • SSPA
  • Independent School Management
  • Title Alliance, Ltd.
  • Children`s Hospital Boston
  • Scarborough Research
  • Idaho Central Credit Union
  • Pelco
  • National Grid
  • Paycor
  • Western National Insurance
  • Vetren
  • Centura Health
  • Jackson National Life
  • Georgia Tech Organizational Development Office
  • Arizona Dept of Juvenile Corrections
  • Johns Hopkins Univ.
  • ThruPoint
  • SouthCentral Foundation (AK)
  • UST
  • MRO Software (IBM)
  • World Minerals
  • Nemours
  • Motor Cargo
  • Provident Bank
  • Strong Capital Management
  • Pioneer Natural Resources
  • OneSource Information Services
  • Market Soundings
  • Soft Computer
  • JC Penney
  • Capital One Services