Great Brook has three types of business partners.



INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of regional experience, industry journals, international accreditation with recognised global industry bodies, accredited in-house call centre training programs (English & Arabic), call centre roadshows & conferences, call centre consulting — and of course, Great Brook’s survey training workshops.

OmniTouch International is a licensed partner for Great Brook’s survey design workshop and survey data analysis workshop. The company provides Training and Certification, Mystery Shopper, and Customer Satisfaction consulting solutions for the Contact Centre and Customer Service industry. Headquartered in Singapore, OmniTouch operates primarily in Asia Pacific, while the company operates in 25 countries.

Solution Provider Partners


Customer Care Institute helps some of the world’s leading brands keep a smile on their customers’ faces. Or helps them make one reappear. The Institute has enhanced Customer Care programs for a wide range of companies, including Toyota, AT&T, GE, Chevron, FEMA, Dunkin’ Donuts and Nestle. And membership has grown to a total of more than 14,000 professionals.  Over the past 20 years, CCI has become an international resource in virtually every area of Customer Care.

Market Vantage is an Internet marketing consulting company that helps its clients attract relevant visitors to their websites and convert them to prospects or customers. The company provides research, advisory and implementation services in the areas of search marketing, effective website design and web analytics.

Professional Associations