Clients

In addition to our Survey Design and Survey Data Analysis Workshops — see attending companies below — recent Great Brook client projects have included:

• Assessment of support web site for a major organization.
• Measurement framework for the customer’s total cost of ownership of a company’s product and recommendations to improve the product design process to incorporate Design for Supportability elements to help lower TCO.
• Architect of a client’s online delivery web site for customer satisfaction results, providing high level and detail data in format with high usability characteristics.
• Creation and execution of a customer satisfaction survey project for Island Oasis.
• Conducted a mystery shopping research project for the warranty services of competitors of a Fortune 500 company.
• Development and delivery of a training program for support managers for a division of IBM..
• Performing customer research using focus groups, conjoint analysis surveys, and traditional surveys for Sun Microsystems Educational Services division to provide factual basis for the development of a customer rewards program.
• Development of a telephone survey program for a Fortune 50 company’s service organization.  This project included testing four different survey scales to determine an optimal scale.
• Research of the service distribution channel for Symbol Technologies to understand how more service could be sold through the channel.
• Assessment of the internal help desk operations at EMC.