Customer Surveying: A Guidebook for Support Service Managers
by Dr. Frederick C. Van Bennekom, 2002. Customer Service Press. 256 pages. Softbound 9″ x 6″. $44.95 ($29.95 through Great Brook).
Problem Prevention Through Design for Supportability
by Dr. Frederick C. Van Bennekom & Dr. Keith Goffin, 2002. Customer Service Press. 98 pages. 8.5″ x 11″ comb binding, color printing. Was $295.00, now $145.00. Black & white printing for $95.00.
Customer Support Services Question Bank
by Dr. Frederick C. Van Bennekom, 2002. Customer Service Press. 86 pages. 8.5″ x 11″ comb binding, color printing. Was $295.00, now $145.00. Black & white printing for $95.00.
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