Survey Design Tips — SwissCom Pocket Connect Survey

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When my wife and I spent the Christmas 2012 holiday in Switzerland, we rented a pocket “MiFi” unit, the SwissCom’s Pocket Connect, which gave us internet access wherever we traveled in Switzerland. (The product has since been discontinued.) Given the price it was a wonderful value, except that it did stop working. Support was lacking — though, it was Christmas day when the device stopped functioning — but in the end SwissCom did a good job of service recovery. I received a survey asking for my experiences, so I was interested in seeing if I’d have a chance to voice all my feelings, pro and con.

Below is my spontaneous, top-of-the-mind review of the Pocket Connect survey.

You can view the video directly on YouTube.